If you are like any business or technology leader Konvergent knows, your primary goal is to do more with less. How can I utilise technology to minimise employee spending without compromising the customer experience? However, it is more complex than installing a shiny new ERP that the vendor promises will ensure that AI agents will complete 80% of your back-office tasks in 6 months. A new IT system, even AI, is rarely the silver bullet you would hope it would be and with Gartner predicting 40% of Agentic AI projects will be scrapped the challenge is hear right now. AI is promising a huge amount, but right now, misaligned AI implementations will only take budget, not jobs—automating broken processes just creates expensive digital silos that can’t deliver the workforce reduction you need. If you are not looking at a transformation programme from the perspective of people, processes, data and systems, then you will never have the whole picture, and you are likely to be part of the 70% of transformations that fail.