Spring 2021 – 6 weeks
A leading provider of retirement income products and services with two distinct business lines approached Konvergent with a problem ideally suited for business architecture to solve. Historically, these two parts of the business have remained entirely separate, with no sharing of capability or data, resulting in two separate architectures.
In partnership with a third party, they intend to launch a ‘single tie’ product linking both capabilities of their existing business to enable a unique, market-leading service offering. This presents clear challenges: enabling a seamless omnichannel customer experience requiring shared data across two separate lines of business in an aggressive timeline, against a backdrop of ongoing digital transformation in the respective lines of business and low enterprise architecture maturity.
Work as an extension of the business architecture team: bring proven best-practice, lead by example, empower the team.