Jan 17 – Nov 17
Deployment and Mentoring (May-October 2017)
Second Assessment (November 2017)
We undertook a second maturity assessment to check how far the enterprise architecture function had matured in the previous six months. This assessment showed solid progress in some areas. We look forward to seeing how far BT get with the detailed roadmap we developed for them.
New engagement (July 2017 – Present)
Due to the success of the EA Maturity Engagement, Konvergent are currently supporting more heads of function to uplift capability in specific lines of business. Konvergent were engaged to shape the new service-based TOM for architecture. EA is now poised to deliver value and fulfil the wider TSO strategy.
Significant wins are already being delivered in Innovation and Internet of Things whilst also supporting programmes to simplify cross-selling in wholesale data and enable the merger of four lines of business.
After our initial maturity assessment, Konvergent worked with BT to define a robust architecture operating model that redefined Enterprise Architecture at BT as a service-based organisation.
The new operating model defined a number of new capabilities for EA, including Business Architecture, which have been rolled out and have delivered a big win for the architecture community against the background of major reorganisation, uncertainty and disruption.
Funding for EA Maturity will only take the chief architect so far – you need quick wins, targeted effort and a constant focus on ROI to keep your executive sponsors happy. We found the following tactics effective:
Rightly or wrongly, any move to improve your practice screams ‘theoretical exercise’ to other functions in IT. Our approach was to get out into the business to show that the maturity programme is focused on the customer. Once you start compiling your case studies and positive outcomes, you will have the evidence you need to start changing this negative stereotype.
Overcoming resistance from within
An Enterprise Architecture Maturity Programme can be an invigorating and exciting idea for some members of your team, but for others may sound like just another passing trend. We used the following techniques to help us gain traction at BT:
Maturity Assessments show good progress
Mentoring for newly-appointed Chief Architect
Architecture Governance Boards underway